I. Delivery Turn Around Time Shipping time varies, but we generally require 2-5 weeks for delivery. Roughly 95% of our product line is not stocked and will be hand crafted from raw materials. Some smaller items are partially built ahead of time and can be shipped sooner. An immense amount of time and care is placed on each piece that leaves our manufacturer's shops. We can assure you, the time this process requires will be well worth your time. II. Order Cancellation: Once you place your order, you will have 72 hours to cancel your order free of charge. If you decide to cancel after 72 hours have passed, we will do our best to stop the order process but charges may be incurred. Please allow us 10-14 days once we have received your return to process and credit your credit card. III. Returns a) If your merchandise is damaged or defective upon delivery, you will be eligible for a full refund or replacement including shipping cost if we are notified within three days of delivery. If you notice your furniture is damaged upon delivery, please hold the truck and notify us immediately by calling 800- 918-6184. Please take pictures of the damage and send them to our email address with a description. You must save all packing material if your items were delivered by common carrier. b) We cannot accept returns for stain or finish color mismatches or surprises if samples were not requested and selected on your order. c) If you decide for other reasons you are not satisfied with your order due workmanship or build quality issues, you may return the furniture for a refund minus actual cost shipping both ways, within 30 days of delivery. All merchandise returned to us must be shipped via our company carrier. Items that have been personalized or customized in any way that will make it difficult to resell cannot be returned. Refunds for all returns require up to 20 days after return to process credit. IV. Re-delivery Attempts: Customer is responsible for the cost of each re-delivery attempt after initial scheduled delivery attempts have failed customer is unavailable during a scheduled delivery attempt. V. Right of Refusal of Service: We reserve the right to refuse service to any customer before or after money is transacted to us. Orders of single items that are typically purchased in sets, such as dining room chairs, may be cancelled due to shipping cost restrictions. Our pricing for these items is set as low as possible for the benefit of customers who order sets of these items. Please contact us for more information. VI. Remote & Difficult to Access Delivery Locations On rare occasion the shipping calculator is unable to account for unexpected shipping costs in certain situations. These include the following: Calculated Rate Exceptions: 1. If your shipping destination is located in a remote part of the country or is difficult to access. Remote areas are those not frequented by our regular shippers such as West and Maine. Difficult to access areas or roads. 2. Larger orders around $5,000 and up where handling costs vary in extremes. 3. Orders for one item (that are typically ordered in sets, such as a dining chair or end table), that has to ship in an over-sized UPS/FedEx box, or go on a pallet if it's too big for Fedex/UPS. We always charge you less than the actual cost for shipping. However, in these cases, if the actual cost it too great, we will offer you the option to pay an additional amount or cancel your order. VII. Sales Tax 7% sales tax applies to orders placed by Iowa residents only. Sales tax is not automatically calculated for online orders, so we will contact you to arrange a separate payment for sales tax. Sales tax does not apply to residents outside the state of Iowa. VIII. Privacy Policy Amish Furniture Factory recognizes that privacy is important. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. When you send personal information over the internet such as your credit card number, it is not readable to anyone but us. We encrypt your information using the 'web standard' SSL (secure socket layer) technology. We use 128 bit encryption for 'super-secure' transmission. Many sites only use 40 bit encryption which has been shown to be relatively easy to break. Your browser will be in "secure mode" as you proceed to the online order form. When your browser is in secure mode, you will notice the padlock icon on your browser window is in the locked position. This indicates that all information exchanged between you and our server is scrambled. This encryption/decryption process takes a little extra time, so you might notice some slowdown in your browser's response times.